Service Coordinator

Guthrie, OK | $18-$25/hr | Monday-Friday

Looking for a career instead of just another office job?

Cyclone Septic & Plumbing is looking for a Service Coordinator to join our growing team. This position is often the first point of contact for our customers and plays a critical role in scheduling, dispatching, customer communication, and office operations.

While this position begins with customer service and dispatching responsibilities, we’re ultimately looking for someone who wants to grow into a larger role within the company. The right person will learn how our business operates, help improve processes, support the field team, assist with management tasks, and have opportunities to advance into office coordination and leadership responsibilities as the company continues to grow.

This is more than answering phones. The Service Coordinator helps keep the entire operation moving by coordinating schedules, communicating with customers and technicians, tracking jobs, following up on opportunities, and making sure important details don’t get missed.

We’re a family-owned company based in Guthrie that’s been serving central Oklahoma since 2016. We believe in taking care of our customers, supporting our employees, and promoting from within whenever possible.

What You’ll Do

• Answer incoming phone calls and assist customers
• Schedule service calls, inspections, pumping, and installations
• Dispatch technicians and coordinate daily routes
• Follow up with customers regarding appointments, estimates, and completed work
• Track open estimates and assist with customer follow-up
• Maintain accurate customer records and job information
• Assist with invoicing, payments, and administrative tasks
• Monitor schedules and help maximize efficiency throughout the day
• Communicate with field personnel regarding schedule changes and job updates
• Help resolve customer concerns professionally and promptly
• Assist with office projects and process improvements
• Learn company procedures, systems, and operations

Preferred Qualifications

• Experience in customer service, dispatching, scheduling, or office administration
• Experience working for a plumbing, HVAC, electrical, septic, construction, or other home service company
• Experience using Housecall Pro or similar field service software
• Strong knowledge of Microsoft Outlook, Excel, Word, and Teams
• Advanced Microsoft Excel skills are a plus
• Experience with CRM, scheduling, or customer management software

What We Offer

• $18-$25/hr depending on experience
• Health insurance
• Paid holidays
• Paid time off
• Primarily Monday-Friday schedule, may have the occasional weekend
• Ongoing training and professional development
• Opportunities for advancement based on performance
• Opportunity to grow into Office Coordinator and leadership roles
• Increased responsibility and compensation as your skills and responsibilities grow

Previous experience in the home service industry is preferred, but we are willing to train the right person. We invest in our team through hands-on training, continuing education, and opportunities to learn new skills and advance your career.

We have a small team, and every person matters. Showing up to work every day and arriving on time is a requirement, not a suggestion. The people who succeed at Cyclone are dependable, organized, proactive, and willing to take ownership of their responsibilities.

If you’re looking for a long-term opportunity where your work makes a difference every day and you have the chance to grow into a key leadership role within the company, we’d like to hear from you.