Thank you for scheduling your septic pumping with Cyclone Septic & Plumbing

Before we arrive

• Let our office know if you do not know where your tank is located.
• Please make sure we have clear access to your tank.
• Secure pets and unlock any gates needed for access.
• Let our office know if you have any specific concerns about your system.
• We are not responsible for any damage caused by pumping activities to landscaping, hardscaping, etc. 

What we’ll do

• Pump your tank completely, leaving no more than 5% of the tank volume remaining.
• Visually check your system components.
• Provide you with a record of your septic pumping
• Recommend the next time you should pump

What’s normal after pumping

• You may notice a septic smell in your house for a few days.  It should clear up once the tank re-fills.
• It’s normal for aerobic alarms to activate briefly after pumping due to low air pressure; it should clear on its own after the tank refills. 
• If you have an air pump, we recommend turning it off until the tank refills or adding water to your ATU to prevent aerator failure.

Important to know

• If we identify issues that require additional labor or parts, we’ll review options with you before proceeding.
• If you have a plastic or fiberglass tank, or high groundwater your tank should be refilled immediately.
• Your tank will refill in a few days – pumping will not fix a failing drainfield!
• A failing drainfield can cause your tank to refill faster than normal.

Payment

• Payment is due at the time of service.
• You must have a credit card on file or be present to make payment.
• If you are not home, we will process payment using your credit card on file when the job is complete.
• If you are home, you may let your driver know if you want to use a payment method other than your card on file.

You can login to our customer portal below to add a card to your account, if you have not already done so.