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Cyclone Advantage Membership & Septilink Terms & Conditions

Last updated: 1/1/2026

These Terms & Conditions (“Terms”) govern all Cyclone Advantage membership plans and Septilink monitoring services provided by Cyclone Septic & Plumbing (“Cyclone,” “we,” “us”).

By enrolling, the customer (“you”) agrees to the following terms.

1. Membership Overview

• Cyclone Advantage and Septilink are service membership programs, not insurance policies.
• Membership benefits apply only while the account is active and in good standing.
• Memberships apply to one property address only and are not transferable to a different address.
• Services are provided within Cyclone’s designated service area and subject to availability.

2. Billing Frequency & Commitment

Cyclone offers billing options for customer convenience.

Important:

• All billing options represent a 12-month membership commitment.
• Monthly, quarterly, and semi-annual billing are installment payment options, not short-term or trial memberships.
• Memberships are not sold on a month-to-month basis, regardless of billing frequency.

3. No Trial Memberships / Abuse Prevention

• Memberships are not trial programs.
• Enrollment for the purpose of obtaining one-time, discounted, waived, or included services followed by early cancellation is prohibited.
• Cyclone reserves the right to deny enrollment, delay benefits, or terminate memberships if misuse or abuse is suspected.

4. Inspections & Preventive Maintenance

Inspection frequency is determined by system type and plan level:

• Aerobic systems typically require two inspections per year.
• Conventional systems typically include one inspection per year.
• Inspections must be completed to maintain benefit eligibility.

Failure to allow or complete required inspections may result in suspension of certain membership benefits.

5. Benefit Activation & Waiting Periods

To prevent misuse and ensure fair application of benefits:

• Member pricing, discounts, and waived dispatch fees become active after the first scheduled inspection is completed, unless otherwise required by law.
• Preventive pumping (when included) is not eligible until:
  • the membership has been active for at least 90 days, and
  • required inspections have been completed.
• Priority or same-day scheduling is subject to availability and does not override emergency triage protocols.

Cyclone reserves the right to delay or deny benefits if enrollment appears intended for short-term gain.

6. Preventive Pumping (When Included)

Preventive pumping is included only where explicitly stated in the selected plan.

Preventive pumping:

• Is performed only when recommended by a Cyclone technician
• Is based on measured sludge and scum levels observed during a scheduled inspection
• Is limited to one occurrence per membership year, unless otherwise stated
• Requires the tank has been pumped by Cyclone within 30-days prior plan start

Preventive pumping does not apply to pumping required due to:

• System failure or component malfunction
• Hydraulic overload, flooding, or excessive rainfall
• Groundwater intrusion
• Improper use, neglect, or abuse
• Delayed reporting of alarms or system issues

Emergency or failure-related pumping is not included and will be billed separately.

7. Dispatch Fees, Scheduling & Priority Service

• “Waived dispatch fee” applies only to services covered under the active plan.
• Septilink dispatch fee waivers apply only to alarm-related service calls.
• “Priority scheduling” means members are scheduled ahead of non-members, but does not guarantee same-day service unless explicitly stated.
• Same-day scheduling is subject to time of service call, technician availability and operational conditions.

8. Emergency Service & Member Pricing

• Emergency service discounts and member pricing apply only to eligible services.
• Discounts do not apply to:
  • third-party costs
  • permits or inspections by authorities
  • specialty materials
  • uncovered or excluded repairs
• “Best available member pricing” reflects Cyclone’s pricing structure and may vary by service type.

9. Septilink Monitoring Service

Septilink is a monitoring-only service and does not replace maintenance or inspections.

Septilink includes:

• 24/7 system monitoring
• Email and phone alerts for qualifying alarm conditions
• Priority response for alarm-related issues
• Alarm-related dispatch fee waiver (when applicable)

Septilink does not include:

• Required inspections
• Preventive maintenance
• Repairs or replacement parts
• Compliance services

Septilink monitoring does not replace required inspections or maintenance plans.

10. Add-On Services

Optional add-on services (including plumbing coverage, water metering, or disinfection alarms):

• Are billed separately
• Are subject to system compatibility and availability
• May require additional equipment or installation fees
• Do not modify base plan benefits unless explicitly stated

11. Exclusions & Limitations

Memberships do not cover:

• Pre-existing system deficiencies identified at enrollment
• Repairs caused by misuse, abuse, or neglect
• Damage due to flooding, weather events, or acts of God
• Electrical issues outside the septic system
• Customer-installed or third-party equipment not approved by Cyclone

12. Early Cancellation & Cost Recovery

If a membership is canceled before completion of the 12-month term, Cyclone may recover the value of services already provided.

This may include:

• Inspections performed
• Dispatch fees waived
• Discounts applied
• Preventive pumping performed
• Equipment or monitoring discounts provided

Recovered amounts may be deducted from any refund or billed separately if necessary.  Recovered amounts may be enforced using a mechanical lien.

This applies regardless of billing frequency.

13. Transferability

• Memberships may be transferred to a new homeowner at the same property address upon request.
• Transfers are subject to approval and inspection verification.

14. Pricing & Renewal Changes

• Cyclone reserves the right to adjust pricing or benefits at renewal.
• Continued membership after renewal constitutes acceptance of updated terms.

15. Authority & Interpretation

• Final determination of service eligibility, pumping necessity, and benefit applicability rests with Cyclone.
• These Terms clarify services and do not limit statutory rights where prohibited by law.

Questions or Clarification

Contact Cyclone Septic & Plumbing at (405) 373-1540 or info@cycloneseptics.com prior to service if clarification is needed.